Q1: How do I track my order?
A:After your order is shipped, you will receive an email with a tracking number. You can use this number on our Tracking Page or the courier's official website to view real-time updates on your shipment. On our tracking page, you can also view both the shipping progress and your order details in one place. If tracking information does not appear immediately, it may be due to a system update delay. We recommend clicking the tracking link again later to refresh the status.

Q2: How are orders shipped if I purchase products from different warehouses?
A: If your order includes products from different warehouses, it will usually be split into multiple packages and shipped separately. Our system may only automatically send one tracking number. However, our customer service team will follow up via email with all tracking numbers for your shipment (please also check your spam or junk folder in case the email is filtered). The tracking number sent by the system can be checked directly on our tracking page. For additional split shipments, tracking may need to be checked via third-party tracking websites such as 17TRACK.

Q3: How do I track my package if I’m based in Australia?
A: If your package has not yet arrived in Australia, you can track it using our website tracking page. Once it reaches Australia, you may continue tracking either via our website or through Australia Post for local delivery updates.

Q4: Why hasn’t my tracking information updated?
A: Tracking updates may sometimes experience delays due to high shipping volumes or customs processing. If there’s no update for more than 5 business days, please contact our support team with your order number for assistance.

Q5: What should I do if my package is marked as delivered but I didn’t receive it?
A: If your package status shows as "delivered" but you haven’t received it, please check with neighbors or your local post office first. If the issue remains unresolved, contact our customer service team immediately for further support.

Q6: What should I do if my package is delayed?
A: If your package is delayed beyond the estimated delivery timeframe, please first check the tracking information for updates. If there are no new updates for over 5 business days, reach out to our customer service team with your order number, and we will assist you in resolving the issue promptly.

Customer Service(After Sales):
Email:[email protected]
WhatsApp:+1 (517) 490-7878

Service Time: 9:30am-12:00am, 1:30pm-6:00pm, Monday-Friday GMT+8